INTRODUCTION

Today, most progressive organization is embarking toward the World of Quality and eventually to Total Quality Management.

Therefore, the question arises, what is TQM?

¨      TQM refers to the totality of function necessary for the overall management of product and services to achieve the highest level of quality.

¨      TQM involves the application of quantitative methods and human resources to improve the methods and services supplied to an organization.

¨      TQM integrates philosophy, customer focus, guiding principles, fundamental management techniques and technical; tools and system to provide a discipline approach to continuous improvement.

The definition of TQM= The Management approach of an organization centered or Quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organizations and to society.

OBJECTIVES

1.      Understand what is TQM.

2.      Application of tools and techniques.

3.      Learn how to implement TQM.

CONTENTS

DAY ONE

1.      Introduction to TQM

·        Define quality

·        What is TQM

·        Evolution of quality

2.      TQM Manufacturing Techniques

·        Deming Principles

·        Quality policy

·        Developing the vision

·        Developing the mission

·        8 dimension of quality

ROADMAP TO TQM

3.      Understanding TQM

4.      Assessing your organization

5.      Management Commitment

6.      Quality Vision/Policy

DAY TWO

7.      Cost of Quality – by Simulation

8.      TQM Tools and Techniques

·        Brain storming

·        The Fishbone diagram

·        The Check sheets

·        Histograms

·        Pareto charts

·        Scatter diagrams

·        Control charts

9.      Preventive Tools

·        Poka Yoke

·        Failure Mode and Effect Analysis

·        Quality function deployment

DAY THREE